Frequently Asked Questions

Yes — ការវិភាគក្រុម operates under a Curacao eGaming license, which is standard for international sports betting platforms. Always verify the license number on the regulator's registry before depositing, and check whether your jurisdiction permits cross-border gambling.

Predictions are generated using an algorithm that weighs team FIFA rankings, recent form (last 10 matches), head-to-head records, player availability, and tournament historical data. Human analysts then adjust for contextual factors like venue, weather, and squad rotation that the model cannot fully capture.

To verify your account you must submit a government-issued photo ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement dated within 90 days). If you deposit with crypto, verification is still mandatory before your first withdrawal, per anti-money laundering regulations.

Yes — under responsible gambling tools you can set daily, weekly, or monthly deposit caps and loss limits. Once set, these limits cannot be increased for 24 hours (for decreases, the change is immediate). You can also self-exclude for a minimum of 6 months, during which your account is frozen and inaccessible.

Pending withdrawals exceeding 3 business days are usually due to manual review, incomplete KYC, or your payment provider's processing queue. Check that your account is fully verified and your withdrawal method matches your deposit source (anti-fraud requirement). Contact support with your transaction ID if it exceeds 5 business days.

If a match is abandoned before 90 minutes are played, bets are void and stakes returned unless the result was already determined (e.g., over 1.5 goals hit before abandonment). Postponed matches remain open for 24-48 hours depending on the competition rules — if not resumed, the bet is voided automatically.